DGCOS MEMBER
Provides an independent, impartial and completely free service to consumers to help resolve disputes between DGCOS members and consumers who are interacting with them.
WHAT IS AN OMBUDSMAN?
If a consumer has a complaint against a DGCOS member the consumer can access dispute resolution provided by Quality Assured Scheme Support Services Limited. Access to an external Ombudsman will usually be provided once the consumer has been through the QA Scheme Support Services complaints process.
The Ombudsman is completely independent and has full authority to provide a dispute resolution service. He can investigate any complaint involving the professional conduct of a member, providing the installation took place during their period of membership, and even if the membership has lapsed when the complaint is made.
DGCOS Ambassador
"Using a member of the DGCOS gives you the trust and peace of mind you deserve."
George Clark, British architect & television presenter